Previous incidents

End users are facing issues while logging in to application through o365. Our team has reinstated the affected service to resolve the accessibility issues and currently monitoring the application. We'll keep you posted with further updates (if any).

Keka HR dashboard became inaccessible due to an intermittent server level configuration failure. Our team has identified the glitch and reinstated the affected services. We have added all the necessary checks in place to prevent this from happening in the future. Please accept our sincere apologies for this service downtime. We thank you for your cooperation along the way!

Users were facing accessibility issues in Payroll. We have reinstated the services and monitoring the application. We'll keep you posted with further updates (if any)

Users faces accessibility issues in some segments of the application due to a service outage in the dedicated instance which handles requests related to Leaves module. All affected services have been reinstated and the application can now be accessed without any glitch or issue. We regret the inconvenience caused during this brief period of service outage.

Users are facing accessibility issues in Payroll Module. We have investigated and identified a recurring polling call which is bringing down the dedicated backend for Payroll. The services have been reinstated and the fix for the service disruption will be rolled out soon in order to prevent such occurrence in the future. We thank you for your patience along the way and regret the inconvenience caused during this service outage.

This is resolved. All affected services are reinstated. We are monitoring the application now as it gains stability. We regret the issues faced during this partial application outage.

All affected service instances are restored. Users can now access Payroll Module without any issue. We deeply regret the inconvenience caused.

We have identified some intermittent loading issues across PMS and Payroll Modules. All the affected servers have been reinstated and the application accessibility is restored. To prevent such occurrences, we are currently offloading resource intensive operations to a parallel background service. We regret the inconvenience caused during this application outage.

Users are not able to access Keka HR dashboard due to some intermittent issues in the dedicated server instance configured to handle dashboard API calls. We have reinstated the affected services. We regret the inconvenience caused and thank you for your patience along the way in this brief period of application downtime.

During the Peak Morning Hours, we observed a continuous stream of Forbidden Access response being sent back from one of our server instance dedicated for catering to file handling requests. This happened due to a resource intensive operation performed on our server which choked the subsequent requests and brought in the aforementioned issue. We have reinstated the affected services and its related instances. The issue has been mitigated and all the file operations are offloaded to a separate ...

We have rolled out a fresh release with the updated CDN Point. All customers can access the application without any glitch. Parallelly we are working with Jio to get the issue resolved at their end. We'll keep you posted with further updates (if any).

Users are not able to access a segment of functionalities related to Payroll Module since 10:30 PM due to some structural changes done on one of the supporting segments during today's production releases. The same is resolved now. We thank you for your patience during this little phase of service degradation.

We have observed that one of the dedicated sever instances for Payroll is reporting high request failure recently. We have take the corrective measures to reinstate it and the same is back live and running fine. Now the users are able to access the segments related to payroll without any issue. We regret the inconvenience caused during this brief period of performance downtime.

Users are facing difficulties while accessing tabs related to Payroll Module due to an intermittent issue in Employee Payslips Revamp which is bringing the Payroll Backend down when the server is bombarded with some malformed API requests. We have reinstated the services and currently working on rolling out a permanent fix to this issue. We regret the inconvenience caused and thank you for your patience over this brief period of service degradation.

Users are not able to access tabs related to Leaves Module. This happened due to an intermittent issue related to memory leak at our infra level servers due to which all incoming requests started to fail. We identified and rolled out the fix as soon as the incident was reported. Users are now able to access the affected sections related to Leaves without any issue. We regret the inconvenience caused during these brief period of performance degradation.

We identified a request choke in our Core API service. We have reinstated the affected segments and the degraded sections of application are working fine. We thank your for your patience along the way during this outage.

We experienced a surge in incoming requests during peak morning traffic due to which a set of instances dedicated to serve a major segment of application got affected. We have reinstated the degraded services and the end user will not face any issues while accessing Keka App. Inconvenience caused while accessing Keka App is deeply regretted.

The issue is resolved and users are able to access the application without any glitch. Please reach out to us in case you are facing any loading issues.

Users are not able to access Keka Home Dashboard due to overflooding redundant requests made to the server. This made the dedicated application instance meant to serve dashboard request collapse and gave an overall degraded experience to the end user. We have mitigated the issue at our end and updated the affected areas. The same has been rolled out to the clients and end users won't face any issues while accessing Keka App. We'll be monitoring our application for any such similar segments t...