Previous incidents

This is resolved. Application is running fine and all segments are completely accessible without any glitch or issue. We regret the inconvenience caused during this period of outage and actively working on keeping the necessary checks in place to prevent this from happening in the future.

This is resolved. All applications are up and running. We regret the inconvenience caused during this brief period of application outage.

End users are facing issues while logging in to application through o365. Our team has reinstated the affected service to resolve the accessibility issues and currently monitoring the application. We'll keep you posted with further updates (if any).

Keka HR dashboard became inaccessible due to an intermittent server level configuration failure. Our team has identified the glitch and reinstated the affected services. We have added all the necessary checks in place to prevent this from happening in the future. Please accept our sincere apologies for this service downtime. We thank you for your cooperation along the way!

Users were facing accessibility issues in Payroll. We have reinstated the services and monitoring the application. We'll keep you posted with further updates (if any)

Users faces accessibility issues in some segments of the application due to a service outage in the dedicated instance which handles requests related to Leaves module. All affected services have been reinstated and the application can now be accessed without any glitch or issue. We regret the inconvenience caused during this brief period of service outage.

Users are facing accessibility issues in Payroll Module. We have investigated and identified a recurring polling call which is bringing down the dedicated backend for Payroll. The services have been reinstated and the fix for the service disruption will be rolled out soon in order to prevent such occurrence in the future. We thank you for your patience along the way and regret the inconvenience caused during this service outage.

This is resolved. All affected services are reinstated. We are monitoring the application now as it gains stability. We regret the issues faced during this partial application outage.

All affected service instances are restored. Users can now access Payroll Module without any issue. We deeply regret the inconvenience caused.

We have identified some intermittent loading issues across PMS and Payroll Modules. All the affected servers have been reinstated and the application accessibility is restored. To prevent such occurrences, we are currently offloading resource intensive operations to a parallel background service. We regret the inconvenience caused during this application outage.

Users are not able to access Keka HR dashboard due to some intermittent issues in the dedicated server instance configured to handle dashboard API calls. We have reinstated the affected services. We regret the inconvenience caused and thank you for your patience along the way in this brief period of application downtime.

During the Peak Morning Hours, we observed a continuous stream of Forbidden Access response being sent back from one of our server instance dedicated for catering to file handling requests. This happened due to a resource intensive operation performed on our server which choked the subsequent requests and brought in the aforementioned issue. We have reinstated the affected services and its related instances. The issue has been mitigated and all the file operations are offloaded to a separate ...

We have rolled out a fresh release with the updated CDN Point. All customers can access the application without any glitch. Parallelly we are working with Jio to get the issue resolved at their end. We'll keep you posted with further updates (if any).